Conditions of Sale | Company Information

Acoo Review Ltd.
Suite 2, Prospect House,
Stanley Boulevard,
Hamilton International Technology Park,
G72 0BN,

The terms the Company, we, our or us refers to Acoo Review Ltd., with company registration number SC358490 and whose registered address is: c/o DMH Accountancy Ltd., 199 Clarkston Road, Merrylee, Glasgow, G44 3BS, UK.

The terms you or the Customer, refers to the you the customer.

Your Enquiry

We offer, subject to our Standard Conditions of Sale, which sets out the terms of the contract between us for the supply of goods and services:

This quotation/estimate is subject to confirmation on sight of any artwork to be used in production of the product. Emailed or shared artwork should be suitable for Windows® PC format and in EPS, PDF, PSD, GIF, JPEG, or BMP files of at least 300 dpi resolution.

The Company reserves the right to terminate or revise any verbal or written offer in the event of the Customer's failure to furnish artwork, or other graphic material, which we deem suitable for the purposes of product origination and production. Artwork assistance is usually free as part of an order, but we reserve the right to charge for reprographics time at a rate of £60 + VAT per hour or part thereof, where an order is not forthcoming or if artwork is complicated, requiring more than 1 hour of reprographic time.

Standard Conditions of Sale

No order of the Customer placed with the Company (whether in response to a quotation or not) shall be binding on the Company unless and until it is accepted by the Company in writing. The Company shall not be obliged to accept cancellation of accepted orders and may require payment of a cancellation charge before accepting any cancellation. Any contract made between the Company and the Customer (hereinafter called 'the contract') shall incorporate and be subject to these Conditions; any other terms which the Customer shall seek to incorporate into the contract are hereby expressly excluded. All the terms of the contract shall be those contained expressly or by reference in the Company's acceptance of order and any representations or warranty, whether written or oral, made or given prior to the date of the contract is expressly excluded.

Price and Payment Terms

The price of the goods shall be as set out in the Company's price list or invoice but the Company reserves the right at its option to charge or credit to the Customer the amount of any error or omission in the price as so set out. The Customer agrees that the Company shall have the right at any time before delivery of the goods to withdraw any discount and/or to revise any prices quoted if, after the Company's acceptance of the order:

  • a) there is an increase or decrease in the Company's generally accepted applicable prices for such (or similar) goods, or,
  • b) there is an increase or decrease in the cost to the Company of supplying the goods whether by reason of exchange rate fluctuations, third party changes or otherwise.

Delivery Dates

The Company intends to use its best endeavours to comply with any date or dates for despatch or delivery of the goods stated in the contract, but unless the contract expressly otherwise provides, time shall not be of the essence of the contract and such date or dates shall constitute only statements of expectation and shall not be binding.

If, notwithstanding that, the Company has used its best endeavours it fails to despatch or deliver the goods by such date or dates, such failure shall not constitute a breach of the contract and the Customer shall not be entitled to treat the contract as thereby repudiated or to rescind it or any related contract in whole or in part or to claim compensation for such failure.

Deliveries outwith the UK will be DAP [ICC Incoterms 2020] unless agreed and specified in advance of ordering.

Returning Items

Customised Items

Customised items may only be returned if:

  • The product is defective
  • The product is not as ordered/detailed on the approved spec sheet
  • The product has artwork design errors not present on the artwork proof approved

The Customer has 5 working days from receipt of customised goods to inspect and notify the Company, in writing, that the goods contain errors or are not as ordered.

The Customer must provide the Company with a reasonable opportunity of examining such goods, including by returning the goods at the request of the Company.

The Customer must not make further use of the customised goods following such notice being given.

Stock Items

For Private Consumers (generally known as B2C): Non-customised items (stock items) may be returned under the Consumer Contracts Regulations 2013. These regulations apply to private Customers only and not to business-business purchases.

  • Items must be returned within 14 calendar days from delivery
  • Items must be unused and unopened in their original packaging - one bag may be opened to inspect goods.
  • Certain items may be exempt from this, please see below.
  • Refunds will be processed within 7 days of the goods being received by us.
  • Refunds will be given as credit to the original payment method, including, where applicable, a proportion of basic carriage charges on the outbound shipment.

For Businesses (generally known as B2B) : Non-customised items (stock items) may be returned under our returns policy

  • Items must be returned within 14 calendar days from delivery
  • Items must be unused and unopened in their original packaging - one bag may be opened to inspect goods.
  • Certain items may be exempt from this, please see below.
  • Refunds will be processed within 7 days of the goods being received by us.
  • Refunds will be given as credit to the original payment method, excluding any shipping or postage costs.

The cost of returning to goods is the responsibility of the Customer and is not refundable unless the goods are proven to be defective or not as ordered.

At our discretion we may accept returns outside the 14 day period specified above. In such cases, refunds will be given as credit to the original payment method, excluding any shipping or postage costs and a restocking fee. In such cases you must contact us with your invoice or order number to discuss your return.

Exempt Items

For hygiene reasons certain items cannot be returned once the packaging has been opened. Where this applies, is is clearly stated on the product page. Such items come in sealed clear plastic wrapping to allow you to inspect the goods without opening the packaging. These items cannot be returned or exchanged once the sealed packaging has been opened, unless the item is defective.

Quality, Quantity and Fitness

Unless exact quantities are specified in the Company's acceptance of order, orders shall be regarded as completed notwithstanding a deficiency or surplus in quantity of not more than 10 percent and the Company reserves the right to adjust price accordingly. The company reserves the right to make partial deliveries. Goods in each delivery or part delivery shall be considered sold under separate contract which may be invoiced separately.

Neither any non-delivery, or shortages in delivery, nor any claim by the Customer in respect of any delivery or part delivery shall entitle the Customer to reject any other goods. Every effort is made to ensure sound material and good workmanship, but all warranties and conditions express or implied as to materials or workmanship, or the merchantability or fitness of goods for any particular purpose, whether such purpose be known to the Company or not, are excluded.

In the event of any goods proving defective however, the Company is prepared at its sole discretion either:

  • a) to replace such materials free of charge, at the place of delivery and in the condition originally specified, or
  • b) to refund to the Customer the contract price of such goods, if required to do so, within a reasonable time, but not more than 12 months from the date of delivery.

Any liability is limited to such replacement or refund and does not extend to any other expenditure incurred or to any consequential damages. For this warranty to apply the goods must:

  • a) have been accepted and paid for by the Customer and,
  • b) be found upon examination by the Company to be defective, owing to faulty materials or workmanship.

The Company accepts no responsibility for fair wear and tear, incorrect or defective storage, fitting, installation or use, unauthorised reconditioning or repair, accident, neglect or cause beyond the Company's control.

Copyrights & Trademarks

By submitting a design or artwork to the Company, the Customer warrants and represents that the Customer is the sole, legal owner or licensee of all rights, including copyright, to each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property included in such design. Further the Customer warrants and represents that no part of the design:

  • a) violates or infringes upon any common law or statutory right of any person or entity, including, but not limited to, rights relating to copyrights, trademarks, contract rights, moral rights or rights of public performance;
  • b) is the subject of any notice of such infringement you have received; or
  • c) is subject to any restriction or right of any kind or nature whatsoever which would prevent the Company from legally reproducing the images, graphics or text supplied.

The Customer agrees to defend, at their sole expense, any claim, suit, or proceeding brought against the Company which relates to, or is based upon, a claim that any portion of the design infringes or constitutes wrongful use of any copyright, trademark, or other right of any third party, provided that the Company gives the Customer written notice of any such claim and provides you such reasonable cooperation and assistance as you may require in the defence thereof.

The Customer shall pay any damages and costs assessed against the Company pursuant to such a suit or proceeding. Further, the Customer agrees to indemnify and hold the Company harmless from and with respect to any such loss or damage (including, but not limited to, reasonable legal fees and costs) associated with any such claim, suit or proceeding. All items shown on the Company web site containing corporate logos or registered trademarks are shown only to illustrate the Company logo and print reproduction capabilities. Purchase of merchandise from the Company in no way, shape or form grants the Customer permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to the Customer or any third party.

Interest on Late Payment

The Company shall be entitled to interest on any part of the contract price not paid by its due date from the date of invoice until payment at the rate of 5 percent per annum above Royal Bank of Scotland plc's Base Rate prevailing from time to time during such period.

Risk and Ownership

Delivery of the goods shall be made to the Customer at the place agreed between the parties and the risk in respect of all goods shall pass to the Customer at the time of delivery. If no place for delivery is agreed, delivery shall take place at the Company's works immediately prior to loading for dispatch to the Customer. Ownership of the goods will not pass to the Customer until they have been paid for in full.


The Customer hereby undertakes to pay to the Company (on the basis of a full indemnity) all costs, charges and expenses incurred by the Company in collecting or attempting to collect any indebtedness of the Customer to the Company.

Acceleration of Payments

If the Customer is insolvent or shall fail to pay any amount upon its due date then the Customer will be deemed to have repudiated all contracts and all sums owing to the company on any account shall become due and payable forthwith without any requirement for any notice to be given.

Consequential Loss

The Company shall not be under any liability whatsoever or howsoever arising from any loss of use or loss of profit, interruption of business or any other indirect, special or consequential losses of any type arising or alleged to have arisen out of any act or default of the Company in respect of its obligations hereunder. The Company's aggregate liability to the Customer hereunder or otherwise arising whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the cost of the defective, damaged or undelivered goods which give rise to such liability as determined by the net price invoiced to the Customer in respect of any occurrence or series of occurrences.

Force Majeure

In the event of war, invasion, act of foreign enemy, hostilities (whether war has been declared or not) civil war, rebellion, revolution, insurrection or military or usurped power, the Company shall be relieved of all liabilities incurred under the contract wherever and to the extent of which the fulfilment of such obligation is affected, prevented, frustrated or impeded or delayed as a consequence of any such event or by statutes, rules, regulations, orders or requisitions issued by any Government Department, Council or other duly constituted Authority, including the imposition of restrictions or quotas or levies on the exportation or importation of the goods or from strikes, lockouts, labour disputes, breakdown, natural catastrophe, fire or accident to the plant of the Company, or a relevant supplier of the Company, or any other cause (whether or not of a like nature) beyond the Company's control.

Governing Law

The contract between the Company and Customer is governed by Scots Law and the Customer submits to the non-exclusive jurisdiction of the Scottish courts.

Change Log

Conditions Of Sale Change Log
Date Version Changes Made
01 May 2018 V1.0 Initial Version
01 May 2024 V1.1 Address updated to Suite 2, Prospect House, G72 0BN to reflect move to new premises