Please check your artwork carefully before you send it, ensuring the layout is made using the correct templates and that dimensions are correct according to the mat size you're looking for. Further guidelines for file types, colour settings and resolution are below. If you're not sure, then please feel free to send in what you have and we'll check it for you.
If you have a Pantone reference for your colours, please let us know to help us match as closely as possible. Please note the industry standard for pantone matching is +/- 10% when screen printing spot colours. For full colour counter mats, Pantone-matching can only be approximate. Your design will often look different in print to how it appears on a computer monitor so please consult the Pantone colour books. Variations may occur depending on whether your colours use the Pantone Solid "Coated" versus "Uncoated" colours - you must specify this otherwise we cannot be responsible for variations (this can particularly affect the actual appearance of greys, reds and purple colours in print).
The following graphics should help you to determine if you're artwork is full colour or not.
Essentially, you may think that your design is only a 1 colour design but if there is any shading, fading or colour blending then this can only be achieved by full colour printing.
Spot colour designs will not count white as a print colour. The mats are white to begin with and so any white regions will simply be unprinted.
Any artwork in an unsuitable format will need to be resubmitted. If only simple corrections are required, and we have all of the relevant files, fonts etc. to edit your artwork then we can do it for you free of charge, wherever possible. If your artwork is not editable (e.g. a flat image file), then you would need to make the corrections yourself).
Please provide us with:
- the high resolution image files
- a high resolution or vector of your company or product logo
- the font files (if non-standard fonts will be used)
- all text content (this must be correctly formatted as we will only be copying and pasting your text into the artwork and changing the font or resizing as required; we will not be re-writing and formatting content.
- a detailed brief of how you want the design to be laid out.
We can proceed with putting your artwork together once we have all of the above, and your order is confirmed and paid for. With regret, we cannot offer artwork assistance until an order is confirmed and payment has been received (this is due to the high volume of work we have passing through our studio at any one time and also because of previous abuse of this service. Please see our FAQs page for more information.